MANAGED IT SERVICES
At Bentel, we specialise in improving performance and driving down costs at the same time. Via our Managed IT Support Services, we take responsibility for any aspect of your support. This typically covers:
The Service Desk or Help Desk
1st/2nd/3rd Line Support
The entire support function
We deliver your services in a highly professional manner based on ITIL Best Practice when and where you need them, whether you operate standard office hours or are an ‘always-on’ business. An individual approach to your business’ needs and hands-on management from dedicated Service Delivery Managers ensures successful Managed Service partnerships.
We understand that every organisation demands something different from IT. We therefore deliver to service level agreements set by you and calibrated to ensure we always meet business requirements while simultaneously driving down costs
RETAIL VoIP
Managing to establish a high number of productive call shops in several countries in Europe, US and Middle East we are proud to see that our great quality and attractive prices make people happy and brings them closer to their loved ones. Besides the great quality, we also offer technical support and implementation, call shops software and VoIP equipment which helped use increase the numbers of our partners over the last years, proving we can deliver at the highest standards
SERVICES
Video Conferencing Systems
Using Solutions from Polycom, Logitech, Cisco, Bluejeans and many more depending on your requirements, Bentel can make video conferencing accessible and easy to use, saving your business time and money.
WHOLESALE VoIP
Bentel Communications offers Domestic & International termination services and direct routes for Telecom operators, resellers and companies. We offer competitive rates and superior quality calls from our next-generation network. So your calls are connected with best quality possible. Our termination service works with SIP, H323, G729, G723 and G711 to connect your gateway, soft switch, and calling cards platform. Bentel Communications is one of the Leading VoIP service providers. We take very seriously customer satisfaction, that’s why we have build one of the best Wholesale VoIP services available at the moment with the best VoIP connection to each destination. We are directly connected with many local services providers and large international telecom carriers.Voice over IP (VoIP) provides businesses with numerous benefits, including improved flexibility, additional functionality, and a lower cost of ownership. However, the migration to VoIP can be complex, and many enterprises are challenged by the process. Companies are struggling with rapidly-evolving technology, multi-vendor solutions and massive integration efforts. We provide a full range of VoIP solutions which are ideal for businesses nationally and internationally. VoIP is a feature-rich, flexible and cost-effective business telephone system offers crystal-clear quality, low call tariffs and a multitude of features that enable your business to communicate more effectively. It’s a fully hosted cloud service, eliminating the need to purchase, install and maintain expensive telephony hardware. We are interconnected with global telecom providers through our various points of presence. This enables us to successfully operate as a prominent carrier services that is globally competitive in terms of cost and availability through a well devised worldwide call termination. We consistently monitor the traffic on our wholesale network to ensure that our partners or customers are being offered the highest quality of voice services. Our quality of service is measurable through benchmarks like Answer-Seizure Ratio and Average Call Duration so you can get consistent, high-quality call completion to anywhere with broad area coverage at competitive rates. We provide our carrier service to wholesale A-Z carriers, VoIP resellers, calling card providers, call shops, pc2phone, and callback carriers. anywhere with broad area coverage at competitive rates. We provide our carrier service to wholesale A-Z carriers, VoIP resellers, calling card providers, call shops, pc2phone, and callback carriers.
IT PROJECT SUPPORT
Corporate-wide IT projects such as Microsoft Windows, IP/Soft-Phone migrations to Lync and Vid-Con are always challenging.
One of the biggest distractions for IT management is handling the extra resource needed to assist with the project roll-out. Bentel plays the key role here.
Our Co-Sourced Support is an end-to-end service that manages the peaks in your resource requirements through-out the lifecycle of your IT projects.
As part of the service, Bentel handle all aspects of matching, delivering and maintaining the correct level of resource. This includes technical testing, training, performance review and guaranteed capacity levels.
Co-Sourced Support is defined by flexibility and is accountable to your standards. By using our staff within your support team, you gain an adaptable resource component that provides you with maximum control over the quality of service delivered to your users along with a provider as accountable for service delivery as you are.
We can either supply project roll-out staff or manage ‘business-as-usual’ support roles whilst your in-house team focus on the project.
IP CONSULTING
Bentel's experienced team of consultants have completed large scale infrastructure migrations and consolidation projects for organisations across some of the most demanding sectors of industry.
We combine technology experience with a proven analysis and deployment methodology that will ensure the success. Following a PRINCE 2 quality assurance system, Bentel ensures consistent high quality of deliverables and change management. Bentel operates as an independent expert and has a strong record delivering infrastructure projects across multiple technology platforms, but as Microsoft Partner, we do handle many Microsoft Lync specific based projects. As part of the process, we define technologically robust and reliable solutions that ensure high availability and work in partnership with our client to provide a seamless handover. We identify and highlight potential problem areas from the outset to ensure customer satisfaction and completion on time. We conduct projects with the upmost attention to detail, managing quality and change processes to minimise risk to the business
